Warranty & Returns

All standard House of Hydro units and products carry a 1-year warranty. Products with the optional Tuff Coat coating carry a 2-year warranty on the transducer and transformer.

At House of Hydro, we stand behind our mist makers with an industry-leading warranty because we believe in quality you can trust!

We work hard to keep warranty exchanges fair and fast for your humidity-critical applications. However, being fast can open the door to potential warranty fraud.

We’re a small, family-owned business run by me, John, my wife, and our two adult children. We deeply value honesty and mutual respect. Warranty fraud is theft. Please, if you wouldn’t take from someone’s wallet, please don’t take advantage of our warranty policy.

We’re here for you and your business every step of the way. Thank you for being here for ours. We truly appreciate you.

Warranty Coverage

• Our mist makers come with a 1-year warranty. Units with the optional Tuff Coat protective coating carry a 2-year warranty on the transducer and transformer.
• All other products come with a standard 1-year warranty.
• For items older than 90 days, shipping costs for warranty replacements will apply.
• Transducer warranty replacements for units over 6 months old will also require customers to cover shipping and the cost of the new discs installed in the replacement transducer.

Exchanges & Upgrades

Want to upgrade your unit? Customers wishing to exchange for a larger mist maker can do so within 14 days if the product is in new or near-new condition with original packaging.

Returns

Items can be returned within 30 days if in new or nearly new condition with intact packaging. Refunds will be for the original purchase price minus any incurred shipping charges. If packaging is missing or the unit is damaged, a restocking fee of up to 20% may apply—but we’re reasonable people and won’t charge unless truly necessary.

Special note: For mist makers bought within one month of Halloween, a 20% restock fee will be applied to all returns.

Start a Warranty Claim or Ask a Question

Please don’t hesitate to contact us—we’re happy to help! Tech questions: John@TheHouseofHydro.com · Order questions: Chelsea@TheHouseofHydro.com.