Warranty & Returns

All standard House of Hydro units and products carry a 1-year warranty. Products with the optional Tuff Coat coating carry a 2-year warranty on the transducer and transformer.

At House of Hydro, we stand behind our mist makers with an industry-leading warranty because we believe in quality you can trust!

We work hard to keep warranty exchanges fair and fast for your humidity-critical applications. However, being fast can open the door to potential warranty fraud.

We’re a small, family-owned business run by me, John, my wife, and our two adult children. We deeply value honesty and mutual respect. Warranty fraud is theft. Please, if you wouldn’t take from someone’s wallet, please don’t take advantage of our warranty policy.

We’re here for you and your business every step of the way. Thank you for being here for ours. We truly appreciate you.

Warranty Coverage

• Our mist makers come with a 1-year warranty. Units with the optional Tuff Coat protective coating carry a 2-year warranty on the transducer and transformer.
• All other products come with a standard 1-year warranty.
• For items older than 90 days, shipping costs for warranty replacements will apply.
• Transducer warranty replacements for units over 6 months old will also require customers to cover shipping and the cost of the new discs installed in the replacement transducer.

Exchanges & Upgrades

Want to upgrade your unit? Customers wishing to exchange for a larger mist maker can do so within 14 days if the product is in new or near-new condition with original packaging.

On a size upgrade, you cover only the return shipping — we absorb the original outbound cost.

Not sure which size to move up to? Our Mist Maker Sizing Calculator recommends a specific unit for your space.

Returns

You may return items within 30 days of the purchase date.

Items returned unused and in their original packaging are refunded in full, less shipping.

A 15% restocking fee applies to non-defective items returned:

• without their original packaging, or
• that have been used

Either condition applies the fee on its own. Both together are still 15%.

Damaged or incorrect items are refunded 100%, and we cover shipping both ways. Claims for damage or missing items must be received within 4 business days of delivery.

Shipping on returns. For returns of unwanted, unneeded, or mistaken purchases, the customer is responsible for return shipping and for any original shipping cost paid by The House of Hydro on the outbound order.

Refunds are issued after we receive and inspect the returned items.

Special note: For mist makers bought within one month of Halloween, a 20% restock fee will be applied to all returns.

Start a Warranty Claim or Ask a Question

Please don’t hesitate to contact us—we’re happy to help! Tech questions: John@TheHouseofHydro.com · Order questions: Chelsea@TheHouseofHydro.com.

Making a warranty claim on a transducer? See how to decommission your product for a warranty exchange. Troubleshooting first? Start with our mist maker troubleshooting guide — many issues are solved with a clean or a new set of discs.